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Helping You

Your business is only as strong as the systems and infrastructure that it runs on. So when you find yourself in trouble, or you just need a helping hand, you want someone to put it right and fast. IT Live is dedicated to supporting all your IT needs.

When you partner with IT Live you get your own dedicated IT team. Unlike other outsourced IT service providers, you have a real IT engineer assigned to you. You get the best results when our engineers know your requirements and infrastructure inside out. This allows them to provide fast, effective issue resolution and ensure your infrastructure is always ready to meet your needs.

IT Live delivers the following support services which can be tailored to your unique requirements:

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Support Services:

  • Anti-virus
  • Email Servers
  • Firewall management
  • Internet Access
  • Network Performance Monitoring
  • Server and Hardware Implementations
  • Thin Client Networks
  • UPS Equipment
  • Voice over IP
  • Virtual Private Networks
  • Wireless Networks

Data Services:

  • Backup Software and Hardware
  • Data Replication
  • Network Attached Storage
  • Offsite Data Replication
  • Storage Area Networks (SAN)

Professional Services:

  • Asset register
  • Audit service
  • Capacity planning
  • Internal support processes overview
  • Network and System Documentation
  • Policies (Network usage, Internet Usage, Email Usage etc.)
  • Preventative maintenance plans
  • System analysis (Health, Usage, Security etc.)

Workshop Services:

  • Carry-in PC Repairs
  • Data Recovery
  • Electronic Repairs (Monitor, PSU etc.)

Firewall Management is a service that manages and monitors your firewalls to ensure your business is protected from external and internal threats. The service can be extended to the configuration and patching of your firewalls.

Offsite Data Replication allows your critical files to be stored in an offsite location for fast retrieval. The system uses a dedicated internet connection to move all critical data to a secure data centre and ensures that data is available to you when required. The system allows for single file retrieval as well as complete server replication. Replicated servers can also be started in a DR capacity if required.

Virtual Private Networks is a secure way to move data across the internet without needing to implement expensive WAN’s. VPN’s can be setup with standard ADSL, VDSL and UFB connections between any number of sites. The VPN’s can also be extended to individuals allowing secure connections from any internet connected device.